Wanna buy a new car? Start chatting right here !! ... [enter text to start]
After the deal was done, we stopped for a pizza and talked about the negative experience in buying a car. My friends are an older couple and the woman, who just discovered connectivity, social media, online shopping had never used a computer before, and now she runs her life on her iPad. She said that in light of what went down at the dealerships that we didn't like, she would rather negotiate with a computer.
That was a seminal moment for me. I hauled out my SDK and starting writing a chatbot to sell cars. I finally got it running, but now I need to put some NLP (natural language processing), artificial intelligence, and some emotion cognition into it, so the bot can tell if they are getting frustrated. It works okay now, but its kind of dumb, and I want it to learn with every interaction. I have some neat self-learning ideas and artificial cognition algorithms that I pumped about trying.
I honestly believe that this will be the future of car buying, and AI will severely reduce the number of car salesman. The paradigm now is that the buyer does the research online, and goes to the new car shop to do the negotiation, and close the deal. The new paradigm is that they will do most of the transaction online, including financing, and then go to dealership to pay and pick up the car.
#automotive #AI #NLP #chatbots